Support

Last updated: October 14, 2026

Contact

Something not working, or a question about JoyMeals? Email support@joymeals.nl. Tell us what you did, what happened, and whether you have an iPhone or an Android phone. If it's about one recipe, send the link or a screenshot too.

JoyMeals speaks English and Dutch. The app follows your phone's language, and each group chooses the language its recipes are written in.

Deleting your account

You do that in the app, on the Account tab, with Delete account. You can also do it without the app, by email. How both work, what disappears and what stays in a shared group, is explained on Delete your account.

Managing or canceling your subscription

You buy Pro on the App Store or on Google Play, and that's also where you manage it: change it, cancel it or ask for a refund. We can't cancel a subscription for you. You cancel it in the store where you bought it, even if you've since switched phones.

The app gets you there quickly: on the Account tab, tap Group and then Manage subscription, and the app opens the right page. Or go there yourself:

  • iPhone or iPad: open Settings, tap your name at the top and then Subscriptions. Choose JoyMeals.
  • Android: open Google Play, tap your profile picture, then Payments & subscriptions and Subscriptions. Choose JoyMeals.

If you cancel, your group keeps Pro until the end of the period you paid for. Deleting your account does not cancel a subscription.

Restoring purchases

New phone, or reinstalled the app, and JoyMeals doesn't see your subscription? Sign in to the store with the same Apple or Google account you bought Pro with. Then in JoyMeals, on the Account tab, tap Group, then Basic, and then Restore purchases. If your group already has Pro, Restore purchases is right on the Group page. If nothing is found, email support@joymeals.nl.

Privacy and having your data erased

Questions about your data, a request to see it or have it erased, and deleting your account by email: privacy@joymeals.nl. What we do with your data is in the privacy policy.

Is there a copy in JoyMeals of something you hold the rights to, such as the text or photo of a recipe from your website, and do you want it gone? Email support@joymeals.nl, with Removal request in the subject line. Tell us which pages or which website it's about (the links), or which social media account (your username), who you are and why the rights are yours, and how we can reach you.

Here's what happens next:

  • We delete the copies we keep of those pages: the text we fetched from them and the photo we took from them.
  • If you name your account, we delete the copies of everything we keep from that account.
  • If it's about a whole website, we first also stop fetching anything new from it.
  • The recipe as the user has it in JoyMeals, with its title, ingredients and steps, stays. The link to your page and the creator's name stay with it too, because they point to the original.
  • A photo a user added to a recipe themselves is not covered.

We'll let you know when it's done. We don't promise a timeframe. What we delete then stays in a database backup for at most 14 more weeks; after that it's really gone.

Something else

General questions that aren't about the app or your data: info@joymeals.nl.